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Title:Reining in the Dinosaur - The Story Behind the Remarkable Turnaround of New Zealand Post
Published by New Zealand Post, Wellington, 1997, 232 pages. New Zealand Post is considered a benchmark of excellence in the postal world for the management and measurement systems it has introduced to the mail business. This book describes the radical transformation from a third world postal service to one of the world's most efficient, low cost, low price services.
Second hand Paperback